Privacy Policy

PROTECTION OF PERSONAL INFORMATION (EMGUIDANCE WORK)

NOTICE IN TERMS OF SECTION 18

This Protection of Personal Information Notice is published by EMG Technologies (Pty) Limited ("EMGuidance/we/us’’) in terms of section 18 of the Protection of Personal Information Act (Act 4 of 2013).

Our details are:

Registered name:                   EMG Technologies (Pty) Limited
Registration number:              2016/083286/07
Physical address:                   Ground Floor, West Tower, Sandown Mews, 88 Stella Road, Sandton, Johannesburg, 2196
Postal address:                      Ground Floor, West Tower, Sandown Mews, 88 Stella Road, Sandton, Johannesburg, 2196

Telephone number: 010 5181881
Website address: www.emguidance.com
Name of Information Officer: Yaseen Khan
Contact email: [email protected]

EMGuidance collects, uses and shares personal information in and through a number of its operational systems and processes when providing access to its platform and services to its clients, users and in its dealings with its suppliers, service providers, and business partners.

EMGuidance respects your rights when we collect and process your personal information, including your right to be reasonably protected against the unlawful collection, retention, sharing and use of your personal information.

Notice: Please read this Privacy Policy together with our main Privacy Policy located at https://info.emguidance.com/privacy-notice 


1. Information we collect from you

When you visit our website, we may collect or ask you to provide certain information in a variety of ways. This information may include: Personal Information represent any information that identifies you such as name, date of birth, ID number, email address and CV

Information Provided/Submitted by You

  • Contact details, such as name, address, email address and phone number;
  • Shipping address and billing address including credit card and payment

 Information We Get From Your Use of Our Services 

  • Information from Third Parties 
  • Automatically Collected Information
  • Cookies and similar technologies (i.e Google Analytics)
  • Devices (i.e. IP Address)
  • Logs 
  • Location information 
  • Online Analytics Providers (i.e. Google Analytics)
  • Advertising Technology Providers 
  • Do Not Track Disclosure 


2. How we use your personal information

EMGuidance may use your Personal Information to:

  • Create and manage your account when you register, use or purchase our service;
  • Verify your identity and accessibility to our service;
  • Provide you with technical and customer support;
  • Communicate with you and manage your service participation;
  • Evaluate and improve the quality of our products, services and websites;
  • Provide you with a customized experience when you visit our website;
  • Provide our service;
  • Enforce our legal rights or comply with legal requirements; and
  • [add any other if relevant - how your Website and other agencies use Personal Information].

EMGuidance may combine personal information from one service with information, including personal information, from other services. {delete if not applicable}

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.


3. What legal basis do we rely on to process your Personal Information?

Consent

When you receive our promotional material or when you link your EMGuidance account to your Social Network account, you consent that your Personal Information will be processed by us and we rely on this consent. You have the right to withdraw consent at any time.  We will stop to process data after consent is withdrawn, where consent is the only legal basis for processing.

When you fulfill a contract

EMGuidance will also process your Personal Information when we need to fulfill a contract with you.

Legitimate Interest

EMGuidance also processes your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights.

Our legitimate interests include:

  • ensuring the security and integrity of our Services and in ensuring that our Websites and Apps operate effectively;
  • selling and supplying goods and services to our customers;
  • protecting customers, employees and other individuals and maintaining their safety, health welfare;
  • promoting, marketing and advertising our products and services;
  • sending promotional communications which are relevant and tailored to individual customers;
  • understanding our customers’ behavior, activities, preferences, and needs;
  • improving existing products and services and developing new products and services;
  • handling customer contacts, queries, complaints or disputes; and
  • fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

The processing is necessary because of a legal obligation that applies:

EMGuidance may process your data to comply with our legal and regulatory obligations such as preventing, investigating and detecting crime, fraud or anti-social behavior and prosecuting offenders, including working with law enforcement agencies. Your data may be processed in order to satisfy the applicable law or enforceable governmental request.

4. Your Rights

Whenever you use our services, we strive to provide you with access to your personal information that we process. Moreover, you can update it if they are not correct or to delete it or removed from our system – unless we are obliged to keep that information for legitimate business or legal purposes.

Moreover, you have additional rights such as to restrict the processing of your personal data in certain ways, to obtain a copy of your personal information in a commonly used electronic forms, to object to certain processing of your personal information by us including to opt out of any marketing communications that we may send you and to ask for your data to be made portable.

If you wish to exercise any of the above rights, please contact us using the contact details set out below. For the protection of your privacy and security, our DPO/Compliance team shall take every reasonable step to ensure that your identity is verified before granting access, or rectification, or deletion.

5. Accessing and deleting your Personal Information

When you create an account and log-in to your 'My Account' area, it is protected by your password and may only be accessed by you. You can manage the content and information in your Account at any time, by logging in to your “My Account” area. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Please note that EMGuidance reserves the right to remove from our database, Information which includes any content that we consider to be illegal or offensive. We will respect the choices you make to limit sharing or visibility settings in your “My Account”.

You can deactivate or delete your account at any time, make your profile anonymous or choose to not make your profile searchable. To deactivate, please go to your “My Account”.

However, if you would like to permanently delete your account, you can send an email to our Information Officer (IO) (see below) with the subject line “Permanently delete my information and account”. Please do not forget to tell us who you are.

6. Who do we share your Personal Information with?

We do not share personal information with companies, organizations individuals outside of EMGuidance unless one of the following requirements is met:


• With your consent - We will share personal information with companies, organizations or individuals outside of EMGuidance only if we have your consent to do so.

  • For external processing – We will provide personal information to our sub-processors based on our instructions and in compliance with our Privacy Policy and any other appropriate security measures.
  • For legal reasons - We will share personal information with companies, organizations or individuals outside of EMGuidance if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: 

EMGuidance may share your Personal Information with:

Hosting providers, analytic platforms, email service providers:

Smartjobboard - job board software platform
- email service provider

 

7. Storage of Information and International Transfers (EMGuidance Work)

All Personal Information which you supply to us is stored and kept on secure servers inside the European Economic Area.

However, due to the nature of our global business and the technologies required, your Personal Information may be transferred to our approved third party service providers, subcontractors partners outside the EEA, in countries where there may be a lower legal level of data protection. In such situations, we have put in place technical and security measures to prevent the loss or unauthorized access of your personal information including transfer the minimum amount of data necessary, anonymise it where possible and enter legal contracts to aim to ensure these third parties handle your Personal Information in accordance with this Privacy Policy and the European levels of data protection. However, whilst we have used our best efforts to ensure the security of your information, please be aware that we cannot guarantee the security of information transmitted over the Internet.

8. Managing your Personal Information

We retain your information as long as your account is active or as needed to provide your services or we have an ongoing legitimate business need to do so. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We store your information as long as is necessary for the purpose for which we have collected it. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if it is possible (e.g. your personal information is stored for backup archives) then will securely store your personal information and isolate it from any further processing until the deletion/erasure is possible.

9. How we protect your personal information

EMGuidance has taken appropriate technical and organizational measures to protect your data from misuse, unauthorized or unlawful access, alteration, loss, damage or destruction. These measures include:

Physical safeguards with locked doors and file cabinets and controlled access to our facilities and secure destruction.

Technology safeguards like of anti-virus and protection software, data encryption and monitoring of our systems and data centers so to comply with our Information security policy including periodically review our information collection, storage processing practices, including physical security measures;

Organisational safeguards like awareness and training on security and privacy to make sure employees understand the importance and measures to protect your data.

 

 

 

10. Third Party Links and Services

 The Services may contain links to third-party websites, applications services, including social media services, as well as embedded images or other third-party content and features. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. We are not responsible for the content, features, security or practices of any third parties. We do not vet, endorse, or make any representations about third parties or their websites, applications or services. The information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy.

11. Children and minors 

EMGuidance’s site is not directed to, nor we do knowingly collect information from,  children under the age of eighteen (18).
Complaints

We respect your right to privacy and undertake to only collect and use your personal information when it is necessary and relevant to our business needs and only according to the terms set out in this notice.

If you are not happy with anything we do in relation to your personal information, you may lodge an objection or complaint with our information officer Yaseen Khan, [email protected], 010 518 1881.

If your objection or complaint is not resolved to your satisfaction, you have the right to lodge a complaint with the Information Regulator at:

The Information Regulator of South Africa
Physical address:

JD House, 27 Stiemens Street
Braamfontein
Johannesburg
2001

Postal address: P.O Box 31533, Braamfontein, Johannesburg, 2017

Complaints email: [email protected]

Changes to this notice

This privacy notice may change and you should therefore review it regularly before using our services or products.

Date of last review: 10 July 2024.